Service

The Service application is the mobile app for field technicians performing equipment maintenance and repairs at customer locations.

Overview

Service is designed for technicians who need to:

• Receive and complete service tasks
• Follow maintenance checklists
• Track time and labor
• Capture customer signatures
• Work offline at remote locations

Key Features

Task Management

• View assigned service tasks
• Task details with customer and equipment info
• Priority and status indicators
• Banner notifications for new assignments

Maintenance Checklists

• Interactive checklist completion
• Required vs optional items
• Progress tracking
• Checklist history

Time Tracking

• Labor time recording
• Estimated vs actual hours
• Billable time tracking
• Time entry management

Customer Interaction

• Customer contact information
• Location and address details
• Digital signature capture
• Service confirmation

Task Workflow

1. Task Creation: Service tasks are created in the web application by dispatchers
2. Assignment: Tasks are assigned to specific technicians
3. Mobile Notification: Technicians receive tasks with banner notifications
4. Task Execution: View details, travel to location, complete work
5. Completion: Mark complete with checklist items and status updates

Offline Capabilities

The app uses PowerSync for offline-first data synchronization:

• Complete tasks without internet connectivity
• Automatic sync when connected
• Local data persistence
• Background synchronization

Getting Started

Installation

The app is available on:

• Apple App Store
• Google Play Store

Authentication

Sign in with your Last Mile Intelligence technician credentials.

Permissions

The app may request the following permissions:

• Camera (for documentation)
• Location (for service verification)
• Notifications (for task alerts)

Support

For technical support or service issues, contact your dispatcher or system administrator.